Olark - Latest Comments

Re: Custom Integrations

Natalie — Tue, 22 Aug 2017 11:16:53 -0000

Okay, that's all i needed to know :)
Consider adding Zapier to https://www.olark.com/integ... , just like other providers of live chats do. Also, Olark shows up in https://zapier.com/zapbook/... .

Re: Custom Integrations

Olark Emily — Tue, 22 Aug 2017 08:32:10 -0000

Hi Natalie,

What kind of automation are you looking for? There are several services that Olark can be integrated with via Zapier. If you email support@olark.com with more details about what you're looking to do, we'd be happy to help.

Re: Custom Integrations

Olark Emily — Tue, 22 Aug 2017 08:31:23 -0000

Hi Cara,

Thanks for the suggestion!

An integration with NetFactor/VisitorTrack isn't on our roadmap for the foreseeable future, but if NetFactor/VisitorTrack supports webhooks integration you can click on the green button above to set up an integration that way.

Re: Custom Integrations

Natalie — Tue, 22 Aug 2017 05:27:57 -0000

Hello! Can Olark be automated with Zapier?

Re: Turbolinks Integration

Fabrizio Bertoglio — Thu, 17 Aug 2017 08:57:04 -0000

Hello, @Sarah. This is not correct. I already included your function in the `$(document).on("turbolinks:load",...`

The problem is that the function is not executed because `if(o.olark)return;` is true if I do not refresh the page. Basically your function thinks that the popup is already there, but it is not...

so It does not rerun the function (while it should).. The solution would be to reset this function `o.olark` on the page change so that it start like new

Re: Turbolinks Integration

Sarah — Thu, 17 Aug 2017 08:39:32 -0000

We don't have any immediate plans to support Olark running in apps using Turbolinks. I've added you to our feature request so that if we do release this, we'll let you know. I did find a workaround at https://github.com/turbolin.... We'd love to hear how this works for you!

Re: Google Sites integration guide

md wakar — Thu, 17 Aug 2017 02:26:52 -0000

plz new webiste

Re: Turbolinks Integration

Fabrizio Bertoglio — Thu, 17 Aug 2017 01:29:07 -0000

please support turbolinks .. I am looking into your code.

Basically you have a check hear `if(o.olark)return;` that returns `false` if I refresh the page, otherwise it returns `true` and skips the whole code.

To make this work with turbolinks, your `function olarkJs(){}` needs to be called with the following event `$(document).on("turbolinks:load")`

y=o.olark=function(){
k.s.push(arguments);
k.t.push(+new Date)
};

Re: Turbolinks Integration

Fabrizio Bertoglio — Thu, 17 Aug 2017 01:24:56 -0000

that is like disabling turbolinks on every link of your Application.

Re: Turbolinks Integration

Fabrizio Bertoglio — Thu, 17 Aug 2017 01:24:10 -0000

Exactly. I use turbolinks. Disabling Turbolinks 5 with Rails 5 is crazy. Turbolinks caches my pages and makes the app way faster.. I probably just implement my own chat with action cable

Re: Does Olark slow my page down?

Karl Pawlewicz — Wed, 16 Aug 2017 08:37:49 -0000

Hi Manu - Olark doesn't interfere with your page loads. As explained above, it loads asynchronously, so it will not come between page loads.

Re: How do I install Olark on my page?

Karl Pawlewicz — Wed, 16 Aug 2017 08:27:47 -0000

Hi Manu - There are a lot of improvements in our new chat box (new appearance, new backend infrastructure, better mobile experience, new reports, etc.) which requires this new script. If you're already an Olark customer, then your site should have been automatically switched over to it. Feel free to chat with us if you run into any issues.

Re: How do I install Olark on my page?

Manu Sharma — Tue, 15 Aug 2017 22:49:35 -0000

Hi,
In our applicaiton which was developed years ago I could see the script as : <script data-cfasync="false" type="text/javascript"> .. ... .
But the current script you have mentioned in this page has async attribute. Is it advisable to replace the older script with newer one ? Are there any improvements ?

Re: Does Olark slow my page down?

Matt Pizzimenti — Tue, 15 Aug 2017 08:39:06 -0000

hi Manu! If you prefer you can always delay the main application load by removing the part of your installation code that sets your site ID:

olark.identify("YOUR-SITE-ID")

When you are ready to download the remainder of the Olark application, you can call olark.identify("YOUR-SITE-ID") in your own Javascript.

Keep in mind this shouldn't be necessary to get the performance you're looking for, but this method is available as an option for advanced users to control. Hope this helps :)

Re: My chat box does not display

rhodaolark — Tue, 15 Aug 2017 08:21:24 -0000

Hey Marwan! Thanks for getting in touch :-) Olark requires cookies in order to function - it is how we know that a visitor is on your site, and that they are an returning visitor, rather than say, a new visitor. I am sorry that is causing you a problem, but we don't have a way round it. You can read more about our cookies at http://www.olark.com/help/c.... I hope that helps explain things. Cheers! Rhoda

Re: My chat box does not display

Marwan ElBouss — Tue, 15 Aug 2017 06:57:27 -0000

Hello,
We have an issue on browsers that block third-parties cookies (log : Uncaught SecurityError: Failed to read the 'localStorage' property from 'Window': Access is denied for this document.). Is it normal knowing that blocking third-parties cookies is a good practice generally ?
Best,

Re: Does Olark slow my page down?

Manu Sharma — Tue, 15 Aug 2017 04:08:21 -0000

Hi,
Is there a way in which we can delay loading olark script ? So we can be assured that olark does not come inbetween our page load . Its ok to load the olark notification after a short delay.

Re: Custom Integrations

Cara — Mon, 14 Aug 2017 14:49:38 -0000

HellooooOlark! Interested in an integration with NetFactor/VisitorTrack. Any chance you are working on that and it's just not been rolled out yet? Thanks!

Re: Chat Ratings

Rhi — Fri, 11 Aug 2017 12:04:03 -0000

Hi Rachel - We don't recommend changing the meaning of the questions but you can edit the text. This article will walk you through that: https://www.olark.com/help/...

Re: Chat Ratings

Rachel — Fri, 11 Aug 2017 11:37:14 -0000

I didn't find where the question editor is.

Re: Can I access my account as just an administrator?

brooke@olark — Mon, 07 Aug 2017 12:31:28 -0000

Hi Max! Thank you for the suggestion. While we do not currently offer admin only accounts, we will be sure to add you to the feature request for this ability.

Re: Can I access my account as just an administrator?

Max Hodges — Mon, 07 Aug 2017 05:17:22 -0000

I'm the business owner, but I don't provide customer support. I wish you would offer an admin-only account. That way I don't have to pay for a seat I will never use as an operator. Ideally you could do what helpscout does and give a single user away for free. Then you can grow with your customers, and people like us can feel better about using the free account for admin purposes.

Re: Can I access my account as just an administrator?

Max Hodges — Mon, 07 Aug 2017 05:15:44 -0000

Re: 3DCart integration guide

Emuakpeje Kessena — Sat, 05 Aug 2017 12:36:02 -0000

Re: How do I install Olark on my page?

Thomas Yu — Sat, 29 Jul 2017 03:47:28 -0000

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The extension 'amp-fit-text' was found on this page, but is unused (no 'amp-fit-text' tag seen). This may become an error in the future.